F.A.Q

Frequently Asked Questions

Returns & Refunds FAQ

Can I Return My Order?

  • Customers in the EU: Returns are accepted if the item is in its original condition, unworn, unwashed, and free of odors or damage. Contact us within 24 hours of receiving your order at info@kewsan.com with your order number and reason for return. The item must be shipped back the next day.
  • Customers Outside the EU (Norway, UK, and Others): Due to customs fees and administrative policies, we cannot accept returns for orders outside the EU. Please double-check sizes and descriptions before purchasing.

What Are the Rules for Returns?

  • Items must be unused, unwrinkled, and undamaged.
  • Accessories or belts should not damage the dress during fitting.
  • Shipping costs for returns are the customer's responsibility.

How Should I Return My Item?

  • Use a tracked shipping method and email the tracking information to info@kewsan.com along with your order number.
  • Returns may take up to 20 days to process after we receive the item. Refunds cannot be issued earlier than this.

What Happens If My Return Is Rejected?

  • Returns with smells, wrinkles, damage, or missing parts will not be accepted.
  • Rejected returns can be shipped back to you, but you must cover the return shipping costs.

Norwegian Customers - VOEC Registered Purchases

  • Orders under 3,000 NOK: VAT is handled directly, with no additional customs fees. Returns are not accepted due to VAT processing complexities.
  • Orders over 3,000 NOK: Customs duties and VAT are the customer's responsibility upon the package's arrival.

How Long Does Delivery Take?

  • Sweden: 2-4 days
  • Outside Sweden: 4-10 days

Do You Offer Size Customization?

All Kurdish dresses are ready-made, and we stock all sizes. Share your size (XS, S, M, L, XL), height, and weight during checkout, and we’ll send the best fit. If further measurements are needed, we’ll contact you directly.

 

 

Contact Us

For any questions, email us at info@kewsan.com. We’re here to help!

  • You have several convenient payment options to choose from. You can make your payment through Klarna, Visa, MasterCard, PayPal, Swish, or even via your banking services. For further information or assistance, please feel free to reach out to us via email at info@kewsan.com or through WhatsApp at +46 723 706 322. We're here to help with any questions or concerns you may have regarding payment.
  • How can I find the bank account in Sweden? Our bank account is : Bankgiro 510-6869, if you need more information about how to pay you can contact  info@kewsan.com or contact nummer: 0723706322 and same number on whatsapp for customer out of Sweden.
  • How long does it take to get the product? inside Sweden 2 to 3 days . Out of sweden from 7 to 1o days, depends and destination country. 
  • Where can I write down the product size? when you select your product, there is several tabs you can write down weight, length and size and BRA size. This is only when you order a ready dress, for textile you only need how many centimeter of the textile to be ordered. 

About Kewsan Textile And More AB
The company is based in Sweden. The company’s postal address is

Ringvägen 6, 235 93 Vellinge

If you wish to get in touch with us, send an email to info@kewsan.com with your case and your contact details and we will get back to you shortly.

 

 

  

 

Q: I'm located outside Sweden, and I can't see any updates on my order from PostNord. How can I track my package?

A: If you're outside Sweden, PostNord might not provide detailed tracking until the package crosses Sweden's borders. However, you can still track your order using the following steps:

1. Copy the Tracking Number: Locate the tracking number provided in your order confirmation email or on our website.

2. Visit Your Local Post Website: Go to the official website of your local postal service.

3. Paste the Tracking Number: Find the tracking or shipment section on your local postal service's website. Paste the tracking number in the search bar provided.

4. Check for Updates:Your local postal service should provide real-time updates on the status and location of your package within your country.



Q: Why is there a delay in tracking updates from PostNord?

A: PostNord may not provide detailed tracking updates until your package crosses Sweden's borders. Rest assured, your package is still in transit, and you can track it using your local postal service's website by following the steps mentioned above. If you have any concerns, feel free to contact our customer support for assistance.

Q:Where is my Package?

A: When you receive tracking information from us via Etsy, we suggest following these steps to track your order:

  1. Copy the tracking information.
  2. Paste this information on your country's postal website.
  3. Use your country's postal website to track your order.

We send our packages via the Swedish post office, PostNord. Your local post office takes over the package when it crosses Swedish borders. This means you may not see detailed tracking information about where your package is exactly and when it will arrive.

If you haven't received your order after 10 days, please contact us.

Why Our Kurdish Dresses Are Sold Without Underlayers 

We place great emphasis on fabric colors, matching, and quality. For some Kurdish sets, we use satin silk, a non-transparent fabric, allowing you to pair it with your own preferred underwear. However, for other Kurdish sets that incorporate chiffon—a sheer fabric—it’s essential to match the underwear color with the chiffon for a cohesive look.

In these cases, our Kurdish sets include three parts: the kawa (jacket), kiras (dress), and a long matching underlayer. This ensures both style and comfort for most of our Kurdish dress sets.

Most of our Kurdish dresses are made from high-quality silk satin material, which is not transparent. Our products and Kurdish dress sets include only the main parts of the outfit, reflecting our commitment to keeping costs affordable for our customers and minimizing unnecessary production to support environmental sustainability.

The fabric is designed to be thick enough, but pairing it with your own underwear enhances both comfort and appearance. The choice of color or style for the undergarments is entirely up to you—any option works beautifully with this dress.

By offering the dress without additional layers, we ensure affordability and promote eco-friendly practices, while giving you the flexibility to style it with your preferred undergarments.