BUYING CONDITION
1- About Kewsan Textile And More AB
The company is based in Sweden. The company’s postal address is
Ringvägen 6, 235 93 Vellinge
If you wish to get in touch with us, send an email to info@kewsan.com with your case and your contact details and we will get back to you shortly.
Kewsan's Returns Policy:
Thank you for choosing Kewsan! We want to ensure your satisfaction with every purchase. Please take a moment to review our return policy:
Return Policy for customer Inside EU: If you wish to return an item, Kindly inform us within 24 hours of receiving your order, or you may need more time. Send an email to info@kewsan.com, including your order number and the reason for the return.
Please note that the processing of returns may take up to 20 days from the date we receive your return, and we cannot issue any refunds earlier than this.
You are, of course, entitled to try on all garments, but once the items show signs of use, unfortunately, the right of withdrawal no longer applies.
It is important that the item is returned in the same condition as you received it, i.e., unused, unwrinkled, and unwashed.
Please do not return garments that have a scent (e.g., perfume) or show signs of makeup, hair, or pet hair!
Please ensure that all returns are packed in good condition and include the tags and order number.
For your safety, we prefer that you send returns with a tracking number (i.e., as a postal package) as we are not responsible for lost or damaged deliveries
Shipping and Documents: Customers are responsible for covering the shipping costs and generating return documents. Please prepare shipping documents and pack the return order carefully. We need to receive the returned item in the same condition as we sent it. Any signs of use or unusual smells make it impossible for us to sell the product to another customer, and therefore, we won't be able to issue a refund. Kindly retain the shipping information and invoice document until we receive your return package. You can inform us of the tracking information via email. The process of refunding your money typically takes 7 to 14 days.
Handling Instructions: please care during unboxing, trying on, and repacking. Ensure the dress is returned in the same condition as received, with no smells or marks. We do not accept returns if the dress has been worn, damaged, or altered.
5. Return Address:
Kewsan Textile and More
Ringvägen 6
235 93 Vellinge
Sweden
mobil nummber: +46723706322
E-Post: info@kewsan.com
If you have any questions, feel free to reach out to us at info@kewsan.com.
Please note: To return a dress, it must be in the same condition as when you received it. If the dress has been worn, washed, or has any stains, we cannot accept the return. In such cases, the customer is responsible for the return shipping costs, as well as a 10% fee based on the dress's value. This fee covers the administrative and return processing costs incurred by our team. Thank you for your understanding.
Customer out of EU:
Please Note! Customers out of EU don’t have return or change right, because of tull costs and tull declaration or custom fee costs processes and administration policies.
Norway Customer Buying and Return Policies:
No Customs or Fees for Norwegian Customers
For our valued customers in Norway, we've got some great news! You won't have to worry about any extra customs fees or additional payments. Our company takes care of all the necessary declarations and directly covers the VAT payments to the Norwegian VAT system. This ensures a smooth and hassle-free experience for you, so you can shop with confidence and ease.
Return Policy for Norway Customers:
We don't accept returns from Norwegian customers due to VAT registration complexities. In cases where VAT is already declared and registered with Norwegian Tax Administration upon entry into customs, reclaiming VAT is complex. We stand by our procedures and appreciate your understanding. Open to discussing alternative solutions for a positive resolution. Thank you for your patience and choosing us as your payment partner.
Order
Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is an error in the order confirmation, you should immediately contact us by e-mail to info@kewsan.com.
All our Kurdish Dress ready made and we have all sizes in our warehouse. That’s why our delivery takes inside Sweden just 2 to 4 days and outside of Sweden from 4 to 10 days.
You fill your size ( XS. S- M-L XL) your length and weight , there is also place for write us more information if you want to send us and share with us more information about your order. When we recive your sizes and these 3 measures so we will send your dress in your size. In some cases maybe we need some extra measures , in this case we will contact byou to give you best dress as good as possible.
Delivery
Our normal delivery times are 2-4 days inside sweden . Out of Sweden 4 to 10 days. Note! Orders placed on weekends will be sent on the monday at the earliest.
Should delays in delivery occur (without us notifying you of longer delivery times), please contact us by email address: info@kewsan.com.
Packages not collected
Unclaimed packages are not covered by the right of withdrawal under the Distance and Home Sales Act. Packages that have not been picked up or received will charge a fee of SEK 250 including VAT, this corresponds to the costs it caused us to send out the package and received it in return. It will be cheaper for you if you pick up your package and then send it back to us than it is returned because it has not been picked up.
Rates
All prices in the store are quoted in SEK and all prices are inclusive of 25% VAT.
We reserve the right to change prices due to a change in prices from the supplier, misprint in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
Samples
Each customer can order up to 10 fabric samples for free per order.
For each additional fabric sample ordered, 10 SEK will be charged.
For orders containing only fabric samples, we charge 69 SEK for shipping.
With the order you will receive the fabric samples and a gift card for the same amount of 30 SEK.
Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14 day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When using your right of withdrawal:
The message should be sent to us info@kewsan.com. Your message should make your name, address, e-mail address, order number and the items to which the return is valid.
You should return the products to us immediately and at the latest within 48 hourse of the withdrawal notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging.
On the refund amount, we reserve the right to deduct a sum corresponding to the depreciation compared to the original value of the item in case of used or damaged product.
5.2 The right of withdrawal does not apply to:
Products which have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
Custom made product, which has been tailored specifically for you or has a clear personal touch to your wishes.
The right of withdrawal/exchange does not apply to custom-made products or metrics.
BEFORE CUTTING
Always make sure that the fabric is perfect, BEFORE cutting. Fabric that you have cut in is not taken in return.
However, fabric is a living material that can change due to temperature and humidity m.m. Therefore, we accept a difference of 0.5% on the customer’s specified measurements.
We recommend that you wash the fabric before use due to shrinkage and excess paint.
Add-on orders and changes can only be made by phone on the same day (weekdays only) as the order is registered. Change the details of the sent package: Once the order is sent, we cannot make any changes to the name, address or time.
For more on the statutory right of withdrawal, see här.
Product presentation
Kewsan Textile and more has done everything we can to reproduce all colors and images correctly on our website. However, we cannot guarantee that the actual item will have exactly the color and appearance that you perceive on your screen. This is due to color features as well as the display on your computer, we cannot be responsible for the color reproduction on your computer screen.
Color anomalies can occur, as everyone has different display settings, it is difficult to reproduce the exact color of the internet. If you feel unsure, we recommend that you order samples.
Complaints and complaints
We inspect all products before sending them to you. Should the product still be damaged or faulty when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.
You must always contact us for approval before returning a defective product.
The complaint shall be sent immediately after the defect has been detected.
6.1 How do you proceed with a complaint?
Any errors and defects should always be complained to info@kewsan.com where you enter your name, address, email address, order number and a description of the defect.
If we fail to correct the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in case of approved complaints.
We reserve the right to refuse a complaint if it is found that the goods are not defective in accordance with applicable consumer protection legislation. In case of complaints, we follow guidelines from the Swedish National Board for Consumer Complaints, see arn.se.
Limitation of liability
We accept no liability for indirect damages that may arise from the product.
We accept no liability for delays/errors due to circumstances outside the company’s prevailing (Force Majeure). These circumstances may include, for example, labour dispute, fire, war, government decision, reduced or non-delivery from supplier.
Furthermore, no responsibility is taken for any changes in products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product
We reserve the right for any typographical errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try to expose the products as accurately as possible.
Information about Cookies
Electronic Information Act provides that visitors to a website must be informed for the purposes of privacy that cookies are used. The information in the cookie is possible to use to follow a user’s browsing. Cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency’s website.
Personal data
By shopping at Kewsan Textile And More AB you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order.
We never sell or pass on your information to third parties without a legal basis.
Kewsan Textile And More AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as in cases where you have requested newsletters or promotional offers – in order to be able to adapt the marketing to your individual needs.
Below information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
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10.1 What is a personal data? The payment providers (payment services) that we use are: Klarna, VIsa, Master, Invoice,. You can select the following payment: 10.4.2 Freight company You have the right to ask us to update incorrect information or supplement information that is deficient. We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords securely. We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg. Changes to the General Terms and Conditions |