F.A.Q

Frequently Asked Questions

How do I choose the correct size?

Choosing a size can sometimes be confusing because sizes (S, M, L, etc.) are different in every dress. Don’t worry — we will help you.

When you place your order, please send us these 3 measurements:

• Your height (measured from heel to head, without shoes)

• Your waist size

• Your bust (breast) size

These are the most important measurements. Using this information, we prepare and send the dress in the most suitable size for you — even if the size you selected may differ between models.

There is also an extra note section where you can share any other helpful information (for example: preferred length, fit, high heels, delivery time or anything important about the dress).

We carefully review all details. If we need more information, we will contact you. Our goal is to prepare the best possible fit for you.

This way we can make sure your dress fits you as well as possible.

If you are unsure how to measure, you can always contact us and we will gladly help you. info@kewsan.com

Are your sizes big or small?

Our Kurdish dresses are true to size.
We base our sizing on well-known European and international size standards, and then carefully adjust them to fit traditional Kurdish dress designs with our professional master tailors and designers.

Because Kurdish dresses are different from regular dresses (especially in length and waist style), we always review each order to choose the most suitable fit for you.

Why do you ask for measurements?

Kurdish dresses are not the same as modern everyday dresses.
The upper body can be standard size, but the waist and dress length are different.

For this reason, we check your height, waist, and bust measurements and adjust your order to make sure it fits you as comfortably and beautifully as possible.

How are your dresses tailored?

Our dresses are made by experienced Kurdish tailors in Kurdistan.
Each dress is carefully prepared — from fabric selection and design to tailoring and packing.

We are proud that your order helps create job opportunities for talented Kurdish women, who sew every dress with care and attention to detail.

What happens after I place an order?

After your order:

1. We check the measurements and selected size

2. We prepare the best available fit from our warehouse

3. If we need more information, we contact you directly

Our goal is clear communication and to send you the best possible outfit.

What if you are unsure about my size?

If we are not sure about your size, we will contact you before shipping.
We want to make sure you receive a dress that fits you well.

You can also contact us anytime — we are always happy to help.

 

How do I know the quality?

We carefully manage every step:
fabric selection, design, tailoring, packing, and customer service.

You can also read our customers’ feedback and reviews on our website.

Neckline & Fit Information

Some customers ask if we can change the neckline, chest opening, or other parts of the dress after ordering.
We would like to kindly clarify:

• Our garments are already pre-made before shipping. Because of this, we are generally not able to change or re-sew the neckline or chest opening.

• The neckline is a sensitive part of the dress and altering it may damage the design and structure, so we cannot customize it for each order.

  • This also applies to customers who wear hijab — the neckline is fixed and cannot be edited before sending.

• Please note that the neckline is designed to be modest: it is not very open and not very tight.
  However, the fit can look different from person to person depending on shoulder width, bust size, and body shape.

  In rare or exceptional cases, if we already have another suitable piece available, we will of course do our best to help.

  For customers who would like a slightly smaller opening, we can send guidance photos showing a simple and safe way to adjust it gently at home.

   

Why Our Kurdish Dresses Are Sold Without Underlayers 

We place great emphasis on fabric colors, matching, and quality. For some Kurdish sets, we use satin silk, a non-transparent fabric, allowing you to pair it with your own preferred underwear. However, for other Kurdish sets that incorporate chiffon—a sheer fabric—it’s essential to match the underwear color with the chiffon for a cohesive look.

In these cases, our Kurdish sets include three parts: the kawa (jacket), kiras (dress), and a long matching underlayer. This ensures both style and comfort for most of our Kurdish dress sets.

Most of our Kurdish dresses are made from high-quality silk satin material, which is not transparent. Our products and Kurdish dress sets include only the main parts of the outfit, reflecting our commitment to keeping costs affordable for our customers and minimizing unnecessary production to support environmental sustainability.

The fabric is designed to be thick enough, but pairing it with your own underwear enhances both comfort and appearance. The choice of color or style for the undergarments is entirely up to you—any option works beautifully with this dress.

By offering the dress without additional layers, we ensure affordability and promote eco-friendly practices, while giving you the flexibility to style it with your preferred undergarments.

Length, Custom Orders & Sizing

• Our dresses are already pre-made and Ready to wear before shipping. The length cannot be specially produced shorter on request. Most of our dresses are long, and in some cases they may even be longer, but they will not be short.

• If we agree to produce or adjust a dress specially according to your personal request (custom order), a service fee of €20–€40 may apply depending on the fabric, details, and work required. Please note that customized items cannot be returned, exchanged, or refunded.

• Size & Length Explanation

  • Size refers to the fit of the dress around the body: chest, arms, shoulders, and waist.

  • Length Information

    Length refers to the full length of the dress from shoulder to hem. The dress may sometimes be slightly longer (about 5–10 cm, even when wearing high heels_ you write for us your length head to foot, without shoes), but we never send a short dress. Traditional Kurdish dresses are designed to be worn with shoes or high heels, so they are intentionally made long.

    We always try our best to match your order with the most suitable length available in our warehouse. However, in some cases we may only have one length left in your selected size.

     

    Do You Offer Size Customization?

    All Kurdish dresses are ready-made, and we stock all sizes. Share your size (XS, S, M, L, XL), height, and weight during checkout, and we’ll send the best fit. If further measurements are needed, we’ll contact you directly.

     

     

Can I cancel my order?

Yes. You may cancel your order as long as it has not yet been shipped from our warehouse. Please contact us as soon as possible and include your order number so we can stop the shipment in time. 

Email: info@kewsan.com

 

Contact Us

For any questions, email us at info@kewsan.com. We’re here to help!