F.A.Q

About Kewsan Textile And More AB
The company is based in Sweden. The company’s postal address is

Ringvägen 6, 235 93 Vellinge

If you wish to get in touch with us, send an email to info@kewsan.com with your case and your contact details and we will get back to you shortly.

 

 Kewsan's Returns Policy:

Thank you for choosing Kewsan! We want to ensure your satisfaction with every purchase. Please take a moment to review our return policy: 
 
Return Policy for customer Inside EU: If you wish to return an item, Kindly inform us within 24 hours of receiving your order Send an email to info@kewsan.com, including your order number and the reason for the return.  
 
Shipping and Documents: Customers are responsible for covering the shipping costs and generating return documents. Please prepare shipping documents and pack the return order carefully. We need to receive the returned item in the same condition as we sent it. Any signs of use or unusual smells make it impossible for us to sell the product to another customer, and therefore, we won't be able to issue a refund. Kindly retain the shipping information and invoice document until we receive your return package. You can inform us of the tracking information via email. The process of refunding your money typically takes 7 to 14 days. 
 
 
Handling Instructions: please care during unboxing, trying on, and repacking. Ensure the dress is returned in the same condition as received, with no smells or marks. We do not accept returns if the dress has been worn, damaged, or altered. 
 
5. Return Address: 
 
Kewsan Textile and More 
 
Ringvägen 6 
 
235 93 Vellinge 
 
Sweden 

mobil nummber: +46723706322 

E-Post: info@kewsan.com 

 

 If you have any questions, feel free to reach out to us at info@kewsan.com. 

Please note: To return a dress, it must be in the same condition as when you received it. If the dress has been worn, washed, or has any stains, we cannot accept the return. In such cases, the customer is responsible for the return shipping costs, as well as a 10% fee based on the dress's value. This fee covers the administrative and return processing costs incurred by our team. Thank you for your understanding. 

  Customer out of EU:

 

Please Note! Customers out of EU don’t have return or change right, because of tull costs and tull declaration or custom fee costs processes and administration policies. 

 

Norway Customer Buying and Return Policies: 

No Customs or Fees for Norwegian Customers 

For our valued customers in Norway, we've got some great news! You won't have to worry about any extra customs fees or additional payments. Our company takes care of all the necessary declarations and directly covers the VAT payments to the Norwegian VAT system. This ensures a smooth and hassle-free experience for you, so you can shop with confidence and ease. 

  Return Policy for Norway Customers: 

We don't accept returns from Norwegian customers due to VAT registration complexities. In cases where VAT is already declared and registered with Norwegian Tax Administration upon entry into customs, reclaiming VAT is complex. We stand by our procedures and appreciate your understanding. Open to discussing alternative solutions for a positive resolution. Thank you for your patience and choosing us as your payment partner. 

  

 

Q: I'm located outside Sweden, and I can't see any updates on my order from PostNord. How can I track my package?

A: If you're outside Sweden, PostNord might not provide detailed tracking until the package crosses Sweden's borders. However, you can still track your order using the following steps:

1. Copy the Tracking Number: Locate the tracking number provided in your order confirmation email or on our website.

2. Visit Your Local Post Website: Go to the official website of your local postal service.

3. Paste the Tracking Number: Find the tracking or shipment section on your local postal service's website. Paste the tracking number in the search bar provided.

4. Check for Updates:Your local postal service should provide real-time updates on the status and location of your package within your country.

Q: Why is there a delay in tracking updates from PostNord?

A: PostNord may not provide detailed tracking updates until your package crosses Sweden's borders. Rest assured, your package is still in transit, and you can track it using your local postal service's website by following the steps mentioned above. If you have any concerns, feel free to contact our customer support for assistance.

Q:Where is my Package?

A: When you receive tracking information from us via Etsy, we suggest following these steps to track your order:

1. Copy the tracking information.
2. Paste this information on your country's postal website.
3. Use your country's postal website to track your order.

We send our packages via the Swedish post office, PostNord. Your local post office takes over the package when it crosses Swedish borders. This means you may not see detailed tracking information about where your package is exactly and when it will arrive.

If you haven't received your order after 10 days, please contact us.