AGB

How do you proceed with a complaint?

 

Any errors and defects should always be complained to info@kewsan.com where you enter your name, address, email address, order number and a description of the defect.
If we fail to correct the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in case of approved complaints.
We reserve the right to refuse a complaint if it is found that the goods are not defective in accordance with applicable consumer protection legislation. In case of complaints, we follow guidelines from the Swedish National Board for Consumer Complaints, see arn.se.

 

Limitation of liability
We accept no liability for indirect damages that may arise from the product.
We accept no liability for delays/errors due to circumstances outside the company’s prevailing (Force Majeure). These circumstances may include, for example, labour dispute, fire, war, government decision, reduced or non-delivery from supplier.
Furthermore, no responsibility is taken for any changes in products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

 

Product
We reserve the right for any typographical errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try to expose the products as accurately as possible.