Refund policy
1- About Kewsan Textile And More AB
The company is based in Sweden. All prices are inclusive of 25% VAT.
The company’s postal address is
Ringvägen 6, 235 93 Vellinge
If you wish to get in touch with us, send an email to info@kewsan.com with your case and your contact details and we will get back to you shortly.
Kewsan's Returns Policy:
Thank you for choosing Kewsan! We want to ensure your satisfaction with every purchase. Please take a moment to review our return policy:
Return Policy for customer Inside EU:Here’s a simpler and more straightforward version:
Return Policy
We carefully check all returned clothing to make sure it’s in perfect condition. Please follow these rules for returns:
Condition of Items:
- We cannot accept clothes that smell like detergent, perfume, or show any signs of being washed.
- Please don’t store the item in your wardrobe before returning, as it may pick up odors.
- The item must be returned without any smells, wrinkles, or damage.
How to Return:
- Please let us know within 24 hours of receiving your item by emailing nfo@kewsan.com with your order number and reason for return , after the return, please send the item back the next day.
Rejected Returns:
- We will not accept any items with smells, wrinkles, damage, or missing accessories.
- If your return is rejected, you will need to pay for shipping to have the item sent back to you.
It is important that the item is returned in the same condition as you received it, i.e., unused, unwrinkled, and unwashed.
As a small business supporting Kurdish culture, part of our earnings go toward helping children’s education in Kurdistan. By shopping with us, you are helping to preserve Kurdish traditions and make a difference in these children’s lives.
For your safety, we want that you send returns with a tracking number and mail us the tracking information info@kewsan.com together with the order number (i.e., as a postal package) as we are not responsible for lost or damaged deliveries
5. Return Address:
Kewsan Textile and More
Ringvägen 6
235 93 Vellinge
Sweden
mobil nummber: +46723706322
E-Post: info@kewsan.com
If you have any questions, feel free to reach out to us at info@kewsan.com.
Return Policy for Orders with More Than 2 Dresses
Return Policy for Customers Buying More Than 2 Dresses (Sweden and EU)
If you purchase more than 2 dresses and decide to return one or more items, please follow these guidelines:
Important Information:
- Eligibility: This policy applies only to customers in Sweden and EU countries.( No Returns for UK and Norway Customers)
- Return Notification: You must inform us within 24 hours of receiving your order if you wish to return any items. Please provide a clear reason for the return.
Return Conditions:
- Shipping Costs: Customers are responsible for paying the return shipping costs for the items they wish to return.
- Handling Fee: A fee of 99 SEK per returned dress will be charged to cover the return process.
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Condition of Items:
- Dresses must be in the same condition as received, including original packaging, free from wrinkles, stains, or damage.
- Items returned in poor condition or disorganized packaging will not be accepted.
We appreciate your cooperation and understanding. If you have any questions, please feel free to contact us before returning your items. Thank you for supporting our small business!
Return Address:
Kewsan Textile and More
Ringvägen 6
235 93 Vellinge
Sweden
mobil nummber: +46723706322
E-Post: info@kewsan.com
For your safety, we want that you send returns with a tracking number and mail us the tracking information info@kewsan.com together with the order number (i.e., as a postal package) as we are not responsible for lost or damaged deliveries
Why We Charge a Return Fee
We charge a 99 SEK (or 9 EUR) administrative fee per returned product, in addition to the full shipping costs for both delivery and return. This is because:
- Time and Effort: Each returned product must be carefully inspected and processed to ensure it meets the quality standards for resale.
- Environmental Impact: We want to minimize unnecessary returns to reduce waste and environmental harm caused by excessive shipping.
- Serious Purchases: This policy helps us focus on serving serious customers and maintaining a sustainable business model.
Thank you for understanding and supporting our small business! If you have any questions, feel free to contact us.
Customer Norway and UK and customers out of EU:
Please Note! Customers out of EU don’t have return or change right, because of tull costs and tull declaration or custom fee costs processes and administration policies.
Norway Customers:
Norway Customer Buying and Return Policies (VOEC Registered):
Simplified Shopping Experience for Norwegian Customers
We are registered under the VOEC (VAT On E-Commerce) system, which allows us to handle VAT directly for purchases under 3,000 NOK. This means no additional customs fees or charges for you, ensuring a seamless and transparent shopping experience. All necessary VAT payments are processed directly to the Norwegian Tax Administration for purchases under 3,000 NOK.
For orders over 3,000 NOK, the VOEC system does not apply. This means the customer is responsible for paying customs duties and VAT directly to Norwegian Customs upon the package's arrival.
Return Policy for Norwegian Customers:
Unfortunately, we cannot accept returns for orders under VOEC due to the complexities of reclaiming VAT that has already been declared and registered upon import. We encourage customers to carefully review sizes, styles, and descriptions before making a purchase.
If you encounter an issue with your order, we are happy to discuss alternative solutions to ensure your satisfaction. Thank you for your understanding and for choosing us as your shopping partner.
Order
Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is an error in the order confirmation, you should immediately contact us by e-mail to info@kewsan.com.
All our Kurdish Dress ready made and we have all sizes in our warehouse. That’s why our delivery takes inside Sweden just 2 to 4 days and outside of Sweden from 4 to 10 days.
You fill your size ( XS. S- M-L XL) your length and weight , there is also place for write us more information if you want to send us and share with us more information about your order. When we receive your sizes and these 3 measures so we will send your dress in your size. In some cases maybe we need some extra measures , in this case we will contact you to give you best dress as good as possible.
Delivery
Our normal delivery times are 2-4 days inside sweden . Out of Sweden 4 to 10 days. Note! Orders placed on weekends will be sent on the monday at the earliest.
Should delays in delivery occur (without us notifying you of longer delivery times), please contact us by email address: info@kewsan.com.
Packages not collected
Unclaimed packages are not covered by the right of withdrawal under the Distance and Home Sales Act. Packages that have not been picked up or received will charge a fee of SEK 250 including VAT, this corresponds to the costs it caused us to send out the package and received it in return. It will be cheaper for you if you pick up your package and then send it back to us than it is returned because it has not been picked up.